| Product Reliability | 20% | Cycle testing, environmental resistance, failure rate, emergency operation, and battery performance. | Documented mechanical and electronic life testing; reliable operation after repeated lock cycles; tested performance across the stated temperature and humidity range; clear low-battery and manual override functions. | Laboratory test reports, production test records, failure-rate data, test conditions, and sample verification. |
| Security and Data Protection | 20% | Authentication, encryption, access control, firmware security, vulnerability response, and data handling. | Unique credentials per device, encrypted communication, secure credential storage, signed firmware updates, protection against replay attacks, and a documented vulnerability-reporting process. | Security architecture, penetration-test summary, firmware-update policy, access-control design, privacy documentation, and corrective-action records. |
| Regulatory Compliance | 12% | Electrical safety, electromagnetic compatibility, radio requirements, chemical restrictions, and market-specific approvals. | Current, model-specific compliance documentation for the destination market, with test reports issued by appropriately recognized laboratories rather than generic certificates. | Declaration of conformity, safety and EMC reports, radio test reports, restricted-substance documentation, and certificate validity checks. |
| Manufacturing Quality System | 12% | Quality management, incoming inspection, process controls, traceability, final inspection, and corrective actions. | A documented quality management system, lot-level traceability, automated or recorded functional testing, defined acceptance criteria, and measurable corrective-action procedures. | Quality certificates, process flow charts, inspection plans, audit results, production records, and factory-visit findings. |
| Software and Platform Integration | 10% | Mobile application quality, API availability, firmware updates, smart-home compatibility, user permissions, and multilingual support. | Stable application releases, documented APIs where required, controlled over-the-air updates, role-based permissions, and compatibility verified for the intended ecosystem. | Application demonstration, API documentation, release history, integration test results, update procedures, and software support terms. |
| Customization and Product Development | 8% | OEM or private-label capability, enclosure and firmware customization, tooling support, engineering resources, and change-control management. | Clear development stages from specification to pilot production, documented engineering-change control, sample approval procedures, and realistic tooling and development schedules. | Project plan, engineering resources, sample-development process, tooling quotation, change notices, and approved prototype records. |
| Supply Chain and Delivery Capability | 8% | Component sourcing, production capacity, lead-time control, inventory planning, packaging, and continuity planning. | Qualified component suppliers, documented capacity, production planning, safety-stock or allocation procedures for critical parts, and transparent lead-time commitments. | Capacity plan, supplier qualification process, production schedule, delivery history, bill-of-materials controls, and business-continuity plan. |
| Technical Support and Warranty | 6% | Response time, spare parts, remote diagnostics, installation guidance, training, warranty coverage, and after-sales escalation. | Defined service-level targets, documented troubleshooting procedures, available replacement parts, structured escalation, and clearly stated warranty exclusions and responsibilities. | Warranty policy, service-level agreement, support workflow, spare-parts list, training materials, and sample support records. |
| Commercial Transparency | 4% | Quotation clarity, minimum order quantity, payment terms, tooling ownership, intellectual-property terms, and total cost of ownership. | Itemized pricing, clearly separated tooling and recurring costs, written ownership terms, transparent minimum order requirements, and no unexplained certification or software fees. | Formal quotation, sales contract, tooling agreement, intellectual-property clauses, payment schedule, and cost-of-ownership calculation. |